HP ze4200 - Manual (Page 84)

Symptom
Call Center:
Suggestions Repair Center:
Likely Causes Repair Center:
Comments
Files corrupted. Run virus scan program.
Check hard disk using Tools
tab in disk’s Properties sheet.
Test hard disk drive with
e-Diagtools diagnostics.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk capacity less
than normal.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Hard drive.
Disk’s reported
capacity is less than
actual size Hard disk allocates
approximately 20 MB to
diagnostic software. This
space is unavailable for other
uses, and not included in
hard disk capacity reported
by Windows.
Floppy drive
General problems. No response from floppy
drive.
Motherboard.
Make sure floppy drive is
installed and connected
correctly.
CD/DVD drive
Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write quality
can vary for other media.
Cannot read any
CD or DVD. Restart notebook.
Make sure CD/DVD drive is
installed properly.
DVD movie stops
playing. DVD may be double-sided.
Movie may be paused. Press
Play button.
Check hard disk using Tools
tab in disk’s Properties sheet.
Floppy drive.
Particular CD or
DVD not playing
properly.
CD/DVD drive.
Service Manual Troubleshooting and Diagnostics 3-11