HP EVA4100 - Manual (Page 23)

HP Care Pack Services HP Care Pack Services offer upgraded service levels to extend and expand your standard product
warranty with easy to buy, easy to use support packages that help you make the most of your hardware
and software investments. They let you choose the support levels that meet your business requirements,
from basic to mission-critical. They help you contain total cost of ownership.
HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade
or extend your warranty. For many products, post-warranty HP Care Pack Services are available when
your original warranty has expired.
Why purchase an HP Care Pack service?
Your standard warranty protects against product defects. HP Care Pack Services help you guard against
unplanned downtime, which can reduce your productivity and profitability. These convenient service
packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labor
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
HP Care Pack availability may vary by country and product.
Supporting your Adaptive Enterprise journey
HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and
quality of HP hardware and software support services can help you improve the performance of your IT
support processes and resolve the complex software and hardware problems that tax user productivity. HP
Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop to
the data center, and improve the productivity of your employees.
Warranty and Services
Included with the Product The EVA4100 Starter Kit, the EVA4100 SAN Starter Kit , and the EVA4100 Starter Kit for HP
BladeSystems warranty includes 1-year, 9x5 basic hardware support, with next business day response,
and 1-year, 9x5 XCS phone-in support and updates.
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days
from delivery.
EVA4100 Starter Kits Array Installation and Startup Service is not included, but is highly recommended,
except in EMEA. In EMEA, the EVA4100 Starter Kit includes Installation and Startup Service.
HP Care Packs are available to upgrade to 3 years or higher levels of support services.
NOTE: This offering is supported for factory integration in the Americas and in Asia Pacific. Field
installation of the EVA Starter kits is available worldwide.
The EVA4100/6100/8100 Foundation Service Support factory warranty (for most models as called out
in the product description) includes Array Installation and Startup Service, 2-year hardware support, with
4-hour response on a 24x7 basis as well as 2-year, 24x7 XCS phone-in support and updates.
HP warrants only that the Software media will be free of physical defects for a period of ninety (90) days
from delivery.
QuickSpecs
HP StorageWorks Enterprise Virtual Array Family
Service and Support, HP Care Pack, and Warranty Information
DA - 12745 Worldwide QuickSpecs — Version 5 — 2.26.2008 Page 23