Quickspecs – HP ProLiant ML370 User Manual

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Service and Support

Service and Support
Offerings

Offerings

Offerings
(HP Care Pack Services)

Hardware Services On-site Service

4-Hour On-site Service, 5-Day x 13-Hour Coverage, 3 Years, Electronic

U4528E

4-Hour On-site Service, 7-Day x 24-Hour Coverage, 3 Years, Electronic

U4529E

Hardware Services 6-Hour Call to Repair On-site Service

6-Hour Call to Repair, On-site Service, 7-Day x 24-Hour Coverage, 3 Years,
Electronic

U4530E

Installation & Start-up Services

Hardware Installation, Electronic

U4538E

Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic

U4539E

Support Plus

Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic

U4540E

Support Plus 24

Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic

U4541E

Onsite HW support 24x7, 4hr response and SuSE Linux SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic

U6311E

Onsite HW support 24x7, 4hr response and Red Hat ES Linux SW Tech support
offsite, onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic

U8333E

NOTE

NOTE: For more information, customer/resellers can contact:

http://www.hp.com/services/carepack

QuickSpecs

HP ProLiant ML370 Generation 5 (G5)

Options

DA - 12478 Canada — Version 33 — May 14, 2008

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