Electrolux U31175 LU4 9QQ - Manual (Page 25)

Standard guarantee conditions
We, Electrolux, undertake that if within 1 months of the date
of the purchase this Electrolux appliance or any part thereof is
proved to be defective by reason only of faulty workmanship or
materials, we will, at our option repair or replace the same FREE
OF CHARGE for labour, materials or carriage on condition that:
• The appliance has been correctly installed and used only on the
electricity supply stated on the rating plate.
• The appliance has been used for normal domestic purposes
only, and in accordance with the manufacturer’s instructions.
• The appliance has not been serviced, maintained, repaired,
taken apart or tampered with by any person not authorised by
us.
• Electrolux Service Force Centre must undertake all service work
under this guarantee
• Any appliance or defective part replaced shall become the
Company’s property.
• This guarantee is in addition to your statutory and other legal
rights.
Exclusions
• Damage or calls resulting from transportation, improper use or
neglect, the replacement of any light bulbs or removable parts of
glass or plastic.
• Costs incurred for calls to put right an appliance which is
improperly installed or calls to appliances outside the United
Kingdom.
• Appliances found to be in use within a commercial environment,
plus those which are subject to rental agreements.
• Products of Electrolux manufacturer that are not marketed by
Electrolux
Service and Spare Parts
In the event of your appliance requiring service, or if you wish to
purchase spare parts, please contact your local Service Force
Centre by telephoning
0870 5 929 929
Your telephone call will be automatically routed to the Service
Force Centre covering your postcode area.
For the address of your local Service Force Centre and further
information about Service Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read
the details under the heading “Something not working” When
you contact the Service Force Centre you will need to give the
following details:
1. Your name, address and postcode.
. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found on the
rating plate).
5. The purchase date.
Please note a valid purchase receipt or guarantee documentation
is required for in guarantee service calls.
Customer Care
For general enquiries concerning your Electrolux appliance, or
for further information on Electrolux products please contact our
Customer Care Department by letter or telephone at the address
below or visit our website at www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 950 950 (*)
(*) Calls may be recorded for training
purposes
European Guarantee
This appliance is guaranteed by Electrolux in each of the countries
listed at the back of this user manual, for the period specified in
the appliance guarantee or otherwise by law. If you move from
one of these countries to another of the countries listed below the
appliance guarantee will move with
• The appliance guarantee starts from the date you first purchased
the appliance which will be evidenced by production of a valid
purchase document issued by the seller of the appliance.
• The appliance guarantee is for the same period and to the same
extent for labour and parts as exists in your new country of
residence for this particular model or range of appliances.
• The appliance guarantee is personal to the original purchaser of
the appliance and cannot be transferred to another user.
• The appliance is installed and used in accordance with
instructions issued by Electrolux and is only used within the
home, i.e. is not used for commercial purposes.
• The appliance is installed in accordance with all relevant
regulations in force
The provisions of this European Guarantee do not affect any of the
rights granted to you by law.
Guarantee/Customer Service
warranty electrolux EXP09CS1WI