Elo TouchSystems JH 23T02 - Manual (Page 47)

7
IND100077-14
INB100014-1 (Rev 19)
Appendix
Return of goods:
(Applies not to warrenty/normal service/repair of products)
Before returning goods, please contact your system supplier before sending anything directly
to JHD. When you return products after loan, test, evaulation or products subject for credit,
you must ensure that all accessories received from our warehouse is returned to JHD.
This applies to cables, powermodules and additional equipment except screws or similar, user
manual, datasheets or other written paper documents. Furthermore, the product must not have any
minor / medium or severe scratches, chemical spills or similar on the backcover, front frame or
glass.
This is needed to credit the invoice 100%. Missing parts will not be subject for credit, and you will
not get total credit for returned product. You will either be charged separately or the amount is
withdrawn from the credit. If you decide to ship the missing items on the after hand, you will get
100% credit for that particular invoice or items received at JHD incoming goods control.
Please contact our service/sales department if additional questions.
Current prices apply as per May 200:
Signal Cable DSUB 15P Male or Female - Approx 1,8meters Price: 170,- NOK each
Signal Cable BNC 5P - Approx 1,8meters Price: 350,- NOK each
RS-232 serial cable DSUB 9P - Approx 1,8meters Price: 80,- NOK each
Powercable 110 / 220 VAC (European or US standard) - Approx 1,8meters Price: 50,- NOK each
Minor / Medium or severe scratches / chemical spill on backcover Price: 1300,- NOK
Any scratch, chemical spill or similar on front frame (including glass) Price: 2000,- NOK
(Prices are approx, and any deviation are evaulated during incoming goods control)
Approved packaging methods/materials: (Applies to all shipments to JHD)
When returning goods, please make sure you surround the product with the following material,
whenever possible: Original packaging from JHD, firm foam material, bubble wrap or lots of
PadPack paper or Foam chips/polyester wrapped in sealed plastic bags. In any case, always use a
solid cardboard box to surround everything.
Not approved packaging methods/materials are: Foam chips, expanded polyester, clothes, nothing,
or too little, or anything that will crumble and get into the ventilation holes of products and
cardboard boxes that are not suitable to secure the product during shipment.
Return Of Goods Information