5 if a problem occurs, 1 communication with the projector is not possible, 2 the user logo file cannot be downloaded – Epson 21L User Manual

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EPSON EMP Link 21L User’s Guide 17

5 If a Problem Occurs

5 If a Problem Occurs

5.1 Communication with the projector is not possible.

Reason 1
The projector is not connected properly, or the projector is turned off.

Solution
Make sure the cable is correctly connecting the projector to your computer. Also, make sure the projector
is turned on.

Reason 2
The projector does not support EMP Link 21L.

Solution
Make sure your projector supports EMP Link 21L.

Reason 3
The port is not correctly specified on the projector.

Solution
Make sure the port is correctly specified on the projector.

5.2 The user logo file cannot be downloaded.

Reason
The projector does not support user logo.

Solution
Read the operating manual that comes with the projector and confirm whether the projector supports user
logo.