Whirlpool 27 Inch Gas Smart Dryer Use and Care Guide - Manual (Page 16)

16
TROUBLESHOOTING
If you experience Possible Causes Solution
Dryer Operation
Dryer will not run Door not closed completely. Make sure the dryer door is closed completely.
Start/Pause touched with fingernail. Touch START/PAUSE with pad of finger.
Household fuse is blown or circuit
breaker has tripped.
There may be two household fuses or circuit breakers for the
dryer. Check that both fuses are intact and tight, or that both
circuit breakers have not tripped. Replace the fuses or reset
the circuit breaker. If the problem continues, call an electrician.
Incorrect power supply. Electric dryers require 240 volt power supply. Check with a
qualified electrician.
Wrong type of fuse. Use a time-delay fuse.
Dryer will not turn off Dryer door was opened prior
to the end of the Wrinkle Shield ™
option.
If you open the dryer door prior to the end of the Wrinkle
Shield ™ option, the dryer will go into Pause mode. You will need
to touch Power/Cancel to turn off or touch Start/Pause to
continue the Wrinkle Shield ™ option.
Dryer will not heat Household fuse is blown or circuit
breaker has tripped.
The drum may be turning, but you may not have heat. Electric
dryers use two household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Incorrect power supply. Electric dryers require 240 volt power supply. Check with a
qualified electrician.
Supply line valve not open. For gas dryers, make sure that the valve on the gas supply line
is open.
Unusual Noise
Humming or whining
noise with Steam cycle
selected (on some
models)
Water pump or water inlet valve
(depending on model) on dryer
is running.
The water pump on the dryer is used during the Steam function.
If the dryer has just been installed or unused for an extended
period, the pump may be louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water line
connected.
Thumping noise Dryer hasn’t been used in a while. This is normal. The thumping sound should diminish after a few
minutes of use.
Rattling or vibrating noise A small object caught between the
edges of dryer drum.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
Dryer isn’t properly leveled. The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in firm
contact with the floor.
Clothing is balled up in dryer. When balled up, the load will bounce, causing the dryer
to vibrate. Separate the load items and restart the dryer.
Clicking noise Gas valve operating. On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal.
Dryer Results
Drying times are too
long and clothes are
not getting dry
Lint screen is clogged with lint. Clean lint screen before each load.
EcoBoost ™ option is on. For optimal dry times, turn off the EcoBoost ™ option.
For optimal energy, turn on the EcoBoost ™ option.
The exhaust vent or outside exhaust
hood is clogged with lint, restricting
air movement.
Run the dryer for 5–10 minutes. Hold your hand under the
outside exhaust hood to check air movement. If you do not feel
air movement, clean exhaust system of lint or replace exhaust
vent with heavy metal or flexible metal vent. See the Installation
Instructions.
The exhaust vent is not the correct
length.
Check that the exhaust vent is not too long or has too many
turns. Long venting will increase drying times. See the
Installation Instructions.
The exhaust vent diameter is not the
correct size.
Use 4" (102 mm) diameter vent material.
First try the solutions suggested here or visit our website at www.whirlpool.com/owners
(in Canada www.whirlpool.ca/owners ) for assistance and to possibly avoid a service call.