Samsung UHD Signage Player Box - Manual (Page 67)

67
Check the followings.
Screen issue
The power indicator is off. The screen will not switch on. Make sure that the power cord is connected.
The images on the screen look distorted. Check the cable connection to the product.
The screen is not clear. The screen is blurry. Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range
compatible with the product. Then, change the screen settings if required by referring to 'Preset
Timing Modes'. There are shadows or ghost images left on the screen.
The screen display does not look normal.
Encoded video content may cause the display to appear corrupted in scenes featuring fast
moving objects such as in a sports event or action video.
Low signal level or low picture quality may cause the display to appear corrupted. This does not
mean the product is defective.
A cell phone within a distance of one-meter radius may cause static on analogue and digital
products.
I see red, green, and blue.
Check the cable connections.
This issue may happen when the panel of the product is defective. Contact a Samsung Service
Centre to resolve the issue.
The display looks unstable and then freezes.
The screen may freeze when a resolution other than the recommended resolution is used or
if the signal is not stable. To resolve the issue, change the PC resolution to the recommended
resolution.