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13 troubleshooting – Samsung HW-Q600B 3.1.2-Channel Soundbar System User Manual

Page 38

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ENG - 38

13 TROUBLESHOOTING

Before seeking assistance, check the following.

Soundbar does not turn on.

;

Check whether the power cord of the

Soundbar is correctly inserted into the

outlet.

Soundbar works erratically.

;

After removing the power cord, insert it

again.

;

Unplug the power cord and plug it back

into the external device and try again.

;

If there is no signal, the Soundbar

automatically turns off after a certain

period of time. Turn on the power.

(See page 7.)

If the remote control does not work.

;

Point the remote directly at the Soundbar.

;

Replace the batteries with new ones.

Soundbar does not output any sound.

;

The volume of the Soundbar is too low or

muted. Adjust the volume.

;

When any external device (STB, Bluetooth

device, mobile device, etc.) is connected,

adjust the volume of the external device.

;

For sound output of the TV, select

Soundbar. (Samsung TV: Home (

) →

Menu → Settings ( ) → All Settings (

)

→ Sound → Sound Output → Select

Soundbar)

;

The cable connection to the Soundbar may

not be loose. Remove the cable and

connect again.

;

Remove the power cord completely,

reconnect, and turn the power on.

;

Reset the product and try again.

(See page 37.)

Subwoofer does not output any sound.

;

Check whether the LED indicator on the rear of

the Subwoofer is on in blue. Reconnect the

Soundbar and Subwoofer if the indicator is

blinking in blue or turned red. (See page 16.)

;

You may experience an issue if there is an

obstacle between the Soundbar and Subwoofer.

Move devices to an area away from obstacles.

;

Other devices sending radio frequency signals

in proximity may interrupt the connection.

Keep your speaker away from such devices.

;

Remove and reconnect the power plug.

The Subwoofer volume is too low.

;

The original volume of the content you are

playing may be low. Try adjusting the

Subwoofer level. (See page 12.)

;

Bring the Subwoofer speaker closer to you.

If the TV is not connected via HDMI TO TV

(eARC/ARC).

;

Check whether the HDMI cable is correctly

connected to the ARC terminal.

(See page 

19.)

;

Connection may not be possible due to the

connected external device (set-top box, game

machine, etc.). Directly connect the Soundbar.

;

HDMI-CEC may not be activated on the TV.

Turn on the CEC on the TV menu. (Samsung

TV: Home (

) → Menu → Settings ( ) →

All Settings (

) → Connection → External

Device Manager → Anynet+ (HDMI-CEC)

ON)

;

To connect with eARC, the eARC function in

the TV menu should be set to On.

(Samsung TV: Home (

) → Menu →

Settings (

) → All Settings (

)

→ Sound

→ Expert Settings → HDMI-eARC Mode

(Auto))