Connecting with the mi home/xiaomi home app, Common issues possible causes and solutions, Resetting system – Xiaomi Robot Vacuum E10 User Manual

Page 9: Resetting wi-fi

Connecting with the Mi Home/Xiaomi Home App

This product works with the Mi Home/Xiaomi Home app*. Use the Mi

Home/Xiaomi Home app to control your device, and to interact with other smart

home devices.

Scan the QR code to download and install the app. You

will be directed to the connection setup page if the app

is installed already. Or search for "Mi Home/Xiaomi

Home" in the app store to download and install it.

Open the Mi Home/Xiaomi Home app, tap "+" on the upper right, and then follow

the instructions to add your device.

* The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of the app

displayed on your device should be taken as the default.

Notes:

• The version of the app might have been updated, please follow the instructions based on the

current app version.

• If the robot vacuum's QR code cannot be scanned, you can search for its name to add it.

• When connecting the robot vacuum to the Mi Home/Xiaomi Home app using an iOS device,

follow the instructions in the app to connect to the robot vacuum's hotspot

"xiaomi-vacuum-b112_mibtxxxx".

Common Issues

Possible Causes and Solutions

Make sure the robot vacuum is within the

Wi-Fi coverage with a strong signal, then

reset the Wi-Fi of the robot vacuum and

reconnect to the network.

The robot vacuum cannot

connect to the

"xiaomi-vacuum-b112_mibtxxxx"

network in the Mi Home/Xiaomi

Home app.

The robot vacuum cannot

connect to Wi-Fi.

Check whether the Wi-Fi password is

correct.

The robot vacuum does not support the

5 GHz network frequency band. Please

use a 2.4 GHz network.

The Wi-Fi signal is weak. Make sure the

robot vacuum is within the Wi-Fi

coverage with a strong signal.

There is something wrong with the Wi-Fi

connection. Reset the Wi-Fi and

download the latest version of the Mi

Home/Xiaomi Home app, then try

reconnecting.

Press and hold the button

for five seconds until you hear a "beep", and then

press and hold the button

for five seconds again until you hear the voice

prompt. The robot vacuum then restarts, and settings like scheduled cleaning

and Wi-Fi are restored to factory default.

Resetting System

While the robot vacuum is turned on, press and hold the buttons

and

for

seven seconds. The Wi-Fi is successfully reset when you hear a voice prompt.

Resetting Wi-Fi

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