Common issues, Issues possible causes and solutions – Xiaomi Robot Vacuum E10 User Manual
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Side brush
Components Maintenance
Frequency
Replacement
Frequency
Brush
Filter
Brush cover
Every 3–6 months
Every 6–12 months
Every 3–6 months
Every 3–6 months (or upon worn)
Every two weeks
Weekly
Weekly
/
Mop pad
Every 3–6 months (or upon worn)
After each use
A foreign object might be caught in the brush, side
brush, or the left/right wheel. Turn off the robot
vacuum and remove any debris.
The robot vacuum
makes strange noises
while cleaning.
Issues
Possible Causes and Solutions
The robot vacuum
does not perform
scheduled cleanups.
The robot vacuum
keeps going offline.
Make sure the robot vacuum is connected to the
network and stays in the range of Wi-Fi at all times.
Make sure the robot vacuum is connected to the
network; otherwise, it cannot synchronize time
and perform the scheduled cleanups.
Make sure the robot vacuum is not set to DND
mode. The DND mode will prevent the robot
vacuum from performing scheduled cleanups.
The robot vacuum
does not charge.
Make sure there is enough open space around
the charging dock and its charging contacts are
free of dust and other debris.
The ambient temperature is too low (below 0°C)
or too high (above 35°C).
The robot vacuum
does not return to
the charging dock.
Turn the robot vacuum off and then restart it.
The robot vacuum has
an abnormal behavior.
There are too many obstructions around the
charging dock. Place the charging dock in a more
open area.
The robot vacuum is too far away from the
charging dock. Move it closer to the charging dock
and try again.
Issues
Possible Causes and Solutions
The battery level is low. Fully recharge the robot
vacuum, then try again.
The ambient temperature is too low (below 0°C) or
too high (above 35°C).
The robot vacuum
does not turn on.
The battery level is low. Fully recharge the robot
vacuum, then try again.
The robot vacuum
does not start
cleaning.
The robot vacuum
does not resume
cleanup.
Make sure the robot vacuum is not set to DND
mode, which will prevent the robot vacuum from
resuming cleanup.
The robot vacuum does not resume cleaning when
it is manually returned to the dock to charge or
placed onto the charging dock.
Common Issues
Note:
Please refer to the table for accessory replacements to ensure the optimal cleaning
effect.