Roborock Q7 Max FCC - Manual (Page 14)

14
FAQs
Problem Solution
Unable to power on.
• Battery low. Put the robot on the dock and charge it
before use.
• Battery temperature too low or too high. Only use
the robot within the range of 4-40°C (39.2-104°F).
Unable to charge.
• If the dock is not receiving power, check that both
ends of the power cable are properly connected.
• If the contact is poor, clean the charging contacts of
the dock and the robot.
• Confirm that the dock indicator is on.
Slow charging
speed.
• To maintain the battery life, the robot automatically
reduces the charging speed when it is charged in
an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth.
Unable to return
to dock.
• There are too many obstacles near the dock. Move
it to an open area.
• The robot is too far from the dock. Place it closer
and retry.
Abnormal
behavior.
• Restart the robot.
Noise during
cleaning.
• The main brush, side brush, or main wheel may be
jammed. Turn off the robot and clean them.
• The omni-directional wheel is jammed. Use a
screwdriver to remove it for cleaning.
Unable to connect
to WiFi.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with
good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download
the latest mobile app, and retry.
• Current device not supported. Find the supported
models in the app.
• Unable to connect to WiFi. There may be an error
with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Poor cleaning
performance
and/or leaking
dust .
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is tangled up and needs cleaning.
Scheduled
cleaning is not
working.
• Battery low. Scheduled cleaning can only begin
when the battery level is above 20%.
Is power always
being drawn when
the robot is on the
dock?
• The robot will draw power while it is docked to
maintain battery performance, but the power
consumption is extremely low.
Does the robot
need to be
charged for at least
16 hours for the
first three uses?
• No. The lithium battery has no memory effect. The
robot can be used any time after it has been fully
charged once.
No or little water
during washing.
• Check whether there is water in the water tank
and check the manual for instructions on how to
correctly install the dustbin and water tank combo
unit, mop cloth mount and mop cloth.
Cleaning does
not resume after
recharging.
• Make sure that the robot is not in DND mode. DND
mode will prevent auto top-up.
• If the robot is placed manually on the dock before
it is recharged automatically, it will not be able to
continue cleanup.
The robot cannot
return to the
dock after spot
cleaning or when
it has been moved
manually.
• After spot cleaning or a significant position change,
the robot will re-generate the map. If the dock is
too far away, the robot may not be able to return
for recharging and must be placed on the dock
manually.
The robot begins
to miss certain
spots.
• The wall sensor or cliff sensors may be dirty. Clean
them with a soft, dry cloth.