Troubleshooting, Troubleshooting tips – Precision Digital PD6830 User Manual
Page 51

PD6830 Pulse Input Rate/Totalizer Instruction
Manual
51
TROUBLESHOOTING
The rugged design and the user-friendly interface of the meter should make it 
unusual for the installer or operator to refer to this section of the manual. If the meter 
is not working as expected, refer to the recommendations below. 
Troubleshooting Tips
Symptom Check/Action
No display or faint display
Check power connection.
Rate display unsteady
Increase low gate setting in Advanced 
menu. 
Meter displays error message during 
calibration (Span eRROR) 
Verify minimum input span requirements
Meter flashes 99999
Check input signal is within scaled range 
of 99999. 
Display stuck displaying MAXIMUM or 
MINIMUM 
Press Menu to exit Max/Min 
display readings. 
Display response is too slow
Check gate settings to see if they can be 
lowered. 
If the display locks up or the meter 
does not respond at all 
Perform hard reset by removing and 
reconnecting the display module or by 
removing external loop or DC power. 
Backlight does not appear.
Backlight is intended for viewing 
assistance in dim lighting conditions. It 
may not be noticeable under good lighting 
conditions. Battery powered models turn 
off the backlight after ten seconds of 
button inactivity. 
Other symptoms not described above
Call Technical Support for 
assistance. 
SafeTouch
®
Buttons do not respond
Service menu was selected or mechanical 
button was pushed. The SafeTouch
®
Buttons will be re-enabled automatically 
after a 5 minute delay from the last button 
push. 
If slide switch on display module is in Lock 
position, switch to Unlock. 
Sunlight can interfere with the sensors. It 
is recommended to shield the window 
from sunlight while operating the buttons 
by standing so as to block direct sunlight. 
