Where to get help – Epson 5020UB User Manual
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Problem Solving
Where to Get Help
Internet Support
Epson provides technical assistance 24 hours a day at epson.com/support (U.S.) or
(Canada). Here you can access troubleshooting information, download
product documentation, and receive technical advice through email.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM
to 6
PM
, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing (562) 276-4394 (US) or
(905) 709-3839 (Canada), 6
AM
to 8
PM
, Pacific Time, Monday through Friday, and 7
AM
to
4
PM
, Pacific Time, Saturday.
Days and hours of support are subject to change without notice. Toll or long distance charges
may apply.
Before you call, please have the following information ready:
■
Product name (PowerLite Home Cinema 5020UB/5020UBe)
■
Product serial number (located on the bottom of the projector or in the projector’s Info
menu)
■
Computer configuration, if you’re connected to a computer
■
Description of the problem
Purchase Supplies and Accessories
You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). To purchase
online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).