Emerson Nform And Interface Products User Manual
Page 15
Professional Services
The Ultimate In Customer Service
Applications Engineering Services
This service provides, at no charge, to all Liebert
customers ultimate product support with direct
access to factory-trained Monitoring Engineers.
Our engineers receive in-depth instruction and hands-
on experience in providing support for monitoring
software and hardware.
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Instant Phone Assistance - 24 X 7 X 365
1.800.222.5877
614.841.6755 (Outside U.S.)
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Email an Engineer - M-F 8:00a.m. - 5:00p.m.
OpenComms Nform Support Web Portal
Registering at the Nform Support Web site gives you
access to all the latest updates and notifications of
special offerings and new releases. By registering your
license keys, this support site puts you in control of
your investment. As a registered user you can submit
feedback on the OpenComms Nform Products and gain
access to valuable resources within Liebert.
Software Integration Services (SIS)
The further your resources are stretched, the less
time you have to quickly deploy your monitoring
products. Sotware Integration Services is designed to
help the customer implement and verify the Liebert
software and hardware in a timely efficient manner.
A Monitoring Engineer will assist with the deployment
of your monitoring solution on-site.
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Installation and Start-up
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Configuration and Verification
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On-Site Training and Education
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On-Line Support Overview and Web Site Registration
Remote Monitoring Service: When You Need
To Know — But Can’t Do It Yourself
The key to providing proper service for critical support
systems is being aware of that equipment's operating
status at any given time. That’s why Liebert is so firmly
committed to providing monitoring capability in our
products. Our Remote Monitoring Service, provided by
Liebert Global Services, is designed to maximize the
capabilities of your Liebert equipment by maximizing
the effectiveness of your monitoring systems.
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Standard Services
Optional Services