H3C Technologies H3C Intelligent Management Center - Manual (Page 9)

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Introduction
Overview
H3C Intelligent Management Center (IMC) Service Operation Manager (SOM) Software focuses on
operations and management flow to provide full IT lifecycle management. It allows IT organizations to
adhere to ITIL v3.0, including IT services such as process design, operation, and improvement. Through
flow management, the SOM software provides controls, measures, and auditing capabilities for
configuration changes, alarm distribution, and acknowledgement.
Based on a unified configuration management database (CMDB), the SOM software provides
configurable flows and options for self-service as well as management of asset configuration, changes,
fault events problem recognition and auto-generation of a knowledge base. Self-service reduces IT
involvement by allowing end users to recognize known network issues as well as to create and track
service requests. The SOM software integrates with the H3C IMC platform to correlate information about
network performance, traffic flows, and user controls.
Features and benefits
• Provides the SOM Service Desk, an independent web-based management client
• Works closely with the common IMC management operations (such as alarm acknowledgement,
device ACL configuration, device configuration deployment, and device VLAN configuration) to
provide a process-based management solution
• Effectively uses existing IMC resources (including user resources and device resources) and closely
integrates with existing IMC functions
• Provides granular user privilege level organization and management
• Provides process template uploading for users to customize service processes, thus expanding
SOM’s utility
SOM architecture
The IMC SOM module is composed of the CMDB and the Service Desk. The functionality of the CMDB
and of the Service Desk depends on the Service Desk module of the IMC platform. The architecture of
SOM is shown in
Figure 1 .