H3C Technologies H3C Intelligent Management Center - Manual (Page 32)

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Creating a process
To create a process:
1. In Service Desk, on the Process Management node on the navigation pane, click the New tab.
2. In the Customize Process dialog box, configure the text fields as follows:
• Process Name—Enter a name for the process.
• Parent Group—Select a parent group from the list.
• Template—Select a template from the list. Default templates include:
{
Account Registration Process
{
Knowledge Base Process
{
Problem Bank Process
{
Request Process
If customized templates have been added, they will appear in the list as well.
• Priority—Select a priority level from the list.
• Admin Users/Groups—Enter the name of the administrative user account or group for this
process. Alternatively, you can click the magnifying glass icon to use the Select Users/Groups
dialog box to add user accounts and groups from which to choose:
a. In the Key field, enter a term to narrow the search by.
b. Use the arrows to add user accounts and groups to the list.
c. Click OK.
• Prefix—Enter a prefix for this process (optional).
• Template Version—This field is populated by default and cannot be changed.
• Process Description—Enter a description of the process (optional).
3. In the Task Name area, click each task name to enable the text field for Users/Groups. Enter the
user account or group name, and then click Save. Repeat this process for all task names.
4. Click OK.
NOTE:
You can nullify but not delete a process that you have created. To do this, right-click the process, and then
click Nullify.
Creating a process group
To create a process group:
1. On the Process Management node in the left navigation pane of Service Desk, click the More tab,
and then click Create Process Group.
Alternatively, right-click any process group, and then click Create Process Group.
2. In the Create Process Group dialog box, configure the following fields:
• Group Name—Enter a name for the group.
• Parent Group—If the process group is to be a child of another group, enter the parent group
name.