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Network Maintenance Process node ·················································································································· 34
Process settings ······························································································································································· 41
Enabling email notification ··································································································································· 41
Configuring Countersign settings ························································································································· 42
Configuring a Child Process ································································································································ 43
Configuring process groups ·········································································································································· 44
CMDB management ··················································································································································· 45
CI management ······························································································································································ 45
Adding a CI to the existing CMDB ······················································································································ 45
Modifying a CI ······················································································································································ 46
Deleting a CI ·························································································································································· 47
Synchronizing a CI················································································································································ 47
Importing a CI ························································································································································ 47
Exporting a CI ························································································································································ 47
CI Relation management ··············································································································································· 47
Viewing the CI relations in a topology ··············································································································· 47
Correlating CIs······················································································································································· 48
Knowledge Base management ····································································································································· 49
Adding a record to the Knowledge Base ··········································································································· 49
Modifying a record in the Knowledge Base ······································································································ 50
Deleting a record from the Knowledge Base ····································································································· 51
Adding a filter view to the Knowledge Base ······································································································ 51
Modifying a filter view ·········································································································································· 52
Deleting a filter view ············································································································································· 52
View the latesd 10 Modified Knowledge ··········································································································· 52
Question Bank management ········································································································································· 53
Adding a record to the Question Bank ··············································································································· 53
Modifying a record in the Question Bank ·········································································································· 53
Deleting a record from the Question Bank ········································································································· 53
Type management ·························································································································································· 54
CI type management ············································································································································· 54
CI relation type management ······························································································································· 57
Adding a Knowledge/Question type ················································································································· 58
Matching Rules Management ······························································································································ 59
System management ·················································································································································· 62
User account ··································································································································································· 62
Viewing user accounts ·········································································································································· 63
Adding an SOM Self-Service account ················································································································ 63
Modifying user accounts ······································································································································ 67
Deleting user accounts ·········································································································································· 67
Filtering user accounts ·········································································································································· 67
Operation log ································································································································································· 68
Filtering Operation Logs ······································································································································· 68
Deleting Operation Logs ······································································································································· 68
Process template ····························································································································································· 68
Downloading an existing template ······················································································································ 68
Uploading a customized process template ········································································································· 69
Process audit ··································································································································································· 69
Auditing by task ····················································································································································· 69
Auditing by task handler ······································································································································ 70
Issue notice ····································································································································································· 71
Adding a notice ····················································································································································· 71
Modifying notices ·················································································································································· 72
