Verilink T1 ESF CSU (34-00309.B) Product Manual - Manual (Page 10)

x A BOUT THE T1 ESF CSU
Customer Service and Technical Support
Verilink provides easy access to customer support information
through a variety of services. This section describes these
services.
Support from Your Network Supplier
If assistance is required, contact your network supplier. Many
suppliers are authorized Verilink service partners who are
qualified to provide a variety of services, including network
planning, installation, hardware maintenance, application
training, and support services. When you contact your network
supplier for assistance, have the following information ready:
❥ Diagnostic error messages
❥ A list of system hardware and software, including revision
levels
❥ Details about recent configuration changes, if applicable
Support from Verilink
If you are unable to receive support from your network supplier
or want to contact us directly, Verilink offers worldwide
customer support by telephone, e-mail, and through Verilink’s
Internet Web site.
Telephone
Customer support is available by telephone 24 hours a day, 7
days a week. To speak directly with a Verilink customer service
representative, you may dial one of the following numbers:
❥ Sales and Marketing:800-VERILINK (837-4546)
❥ Technical Support : 800-285-2755 (toll-free)
E-mail
You can request sales and marketing information or pose a
technical support question about your Verilink product by
A Warning alerts you to the risk of serious
damage to the unit or injury and possible
death to the end user.
“Enter” vs.
“Type” When the word enter is used in this guide, it
means type something, then press the Return
or Enter key. Do not press the Return or Enter
key when an instruction simply says type.
Italics Refers you to other sections of this manual.
Convention Description