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Txport customer service 1-4, Technical support 1-4 returns/rma 1-4, Txport customer service – Verilink 2100 (34-00187) Product Manual User Manual

Page 8

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1-4

General

2100 CSU

The following accessories may also be needed for the instal-
lation and operation of the 2100 CSU.

TxPORT Customer Service

TxPORT office hours are Monday through Friday from 8
a.m. to 5 p.m. Central Time. For general, sales, and market-
ing information, contact TxPORT at:

Toll Free:

888-4TxPORT

Toll Free:

800-926-0085

Local:

205-772-3770

International:

205-772-3770

e-mail:

[email protected]

Technical Support

Technical supprt is available 24 hours a day, seven days a
week. You may contact a support representative by tele-
phone or e-mail.

Toll Free:

1-800-285-2755

Local:

205-772-3770

International:

205-772-3770

e-mail:

[email protected]

Returns/RMA

If for any reason you need to return a TxPORT unit, you
must have a Return Material Authorization (RMA) number
marked on the shipping package. You may obtain an RMA
number from customer service at 888-4TxPORT; 8000-926-
0085, ext. 2227; or for local or international customers 205-
772-3770.

When calling TxPORT for an RMA; please have the follow-
ing information available:

• Model number and serial number for each unit.

• Reason for return and symptoms of the problem.

• Warranty status (if known).

• Purchase order number to cover charges for out-of-warranty

items.

• Name and telephone number of a person we can contact if

we have questions about the unit(s).

• Mode of shipment required (second-day air is the normal

mode of shipment for all returned material unless otherwise
specified).

Units being returned to TxPORT should be sent to the fol-
lowing address:

TxPORT, Inc.

127 Jetplex Circle

Madison, Alabama 35758

Table 1-A

2100 CSU Part Numbers

Part Number

Description

F-2100-100-1BCD

B

1
2

C

1
2
3

D

0
1

2100 D4 CSU stand- alone unit
Special option
Standard unit
Ones-density disable
Backplane option
RJ-48C NET / RJ-48C DTE
RJ-48C NET / DB-15 DTE
DB-15 NET / DB-15 DTE
ACO (alarm cut off) option
Without ACO
With ACO

F-2100-101-11C0

C

0
1
2
3

2100 D4 CSU module (chassis)
Panel / ACO option
1051 chassis without ACO
1051 chassis with ACO
K - type without ACO
K - type with ACO

Table 2-B

Optional Equipment

Part Number

Description

9- 1544N -075-- X
9- 1544N -076-- X

8-pin jack to 15-pin adapter w/ post
8-pin jack to 15-pin adapter w/ nuts

9- 1001-006-- X

8-pin jack to 15-pin adapter w/ screw

9- 1001-009-- 010

8-pin to 8-pin twisted pair

9- 1001-011-- 025
9- 1001-012-- 025

50-pin male-male twisted pair
50-pin male-female twisted pair

9- 1001-036-- 010
9- 1001-037-- 010

50-pin to 8-pin modular (DTE)
50-pin to 8-pin modular (NET)

9- 1001-048-1

Y male adapter/cable (splits EM8000
In/Out), DB-25 to two 6- pin NMS ports

33-00085
33-00086

Bantam to bantam test cord - red
Bantam to bantam test cord - black

9- 2000-036--1

Stand-alone to rack mount conversion
module with DB-25 to 6-pin adapter

F-1051-000- -111
F-1051-000- -112

1051- 1 chassis (RJ-48H)
1051- 2 chassis (RJ-48C)

9- 2000-001--1
9- 2000-001--2
9- 2000-002--1
9- 2000-002--2

19" single unit rack mount adapter
19" dual rack mount adapter
23" single unit rack mount adapter
23" dual rack mount adapter

F-1040-000- -111
F-1040-000- -112

Power shelf with single 48 VDC, 2 A supply
Shelf with redundant 48 VDC, 2 A supply

F-1200-000- -11

1200 power supply with redundant
-48 VDC, 5 A with fuse panel

9- 8000-001-1
9- 8000-001-2

EM8000 with manual on 3-1/2 inch disk
(DOS and UNIX version, respectively)

Variable X in the part number as follows: 1 = male, 2 = female.