Teletronics EZStation2 - Manual (Page 49)

Warranty Policy & RMA Policy
1. All Teletronics products have 1 Year Warranty Period.
(Except List of Antennas Attached)
2. Our Warranty Period does not cover physical damages, misuse of the product, and natural
disasters.
3. International customers have 60 business days return policy, in order to receive full refund
for the items purchased. Only if the item is consider to be brand new unit. (Unopened
Items)
4. Domestic customers have 30 business days return policy, in order to receive full refund for
the items purchased. Only if the item is consider to be brand new unit. (Unopened Items)
5. Within the 30/60 business days, for all used items, there will be a restocking fee charge (0-
45%). Depending on the condition of the item. Restocking Fee might vary.
6. All original materials must be returned in good resalable condition.
7. No refund, exchange or full credit will be issued after the 30/60 business day return policy.
8. Out-of Warranty items are repaired or replaced only with the customer’s prior approval.
Labor charges and freight will vary based on the condition of defective item.
9. Advanced Replacement Cases, must be issued within the 1 Year Warranty Period
10. All RMA numbers automatically expire 30 days after date of issuance.
11. Teletronics reserves the right to refuse any RMA shipment that does not come with RMA
Case Number or an invalid RMA Case Number.
Terms and Conditions
1. REPAIR WARRANTY:
All warranties are void if Teletronics finds that the product has been abused, physically damaged or altered in
any way without prior written authorization. 2. OUT OF WARRANTY PRODUCT: Out-of-Warranty Products are repaired only with the
customer’s prior approval. For Out-of-Warranty repair charges, please contact us at 301.309.8500 x136 or [email protected]. 3.
PACKAGING:
Please clearly mark the RMA number on the outside of the packaging. Damage or loss of goods during shipment is the
sole responsibility of the customer. Product must be returned in original carton or in packaging of equal or greater quality. 4. RMA
NUMBER:
Any returned product without a valid RMA number or no RMA number will be refused and returned to the sender. RMA
numbers are only valid for 30 days from the date they are issued. Please write the RMA number on the box in bold letters using
permanent marker on at least two different sides of the box. 5. PRODUCT: Ship only the product(s) specified on the original RMA
request and includes any additional items. Any additional products will require a new RMA number. 6. SHIPPING COST: The customer is
responsible for the cost of shipment to Teletronics and we will be responsible for the cost of shipment back to the customer. Ship to:
Teletronics International, Inc. 2 Choke Cherry Road, Suite 100 Rockville, MD 20850 USA. 7. SHIPPING METHOD: All the repaired
products will be shipping back to customers via UPS/FedEX Ground service. For International customers via Economic 8. ADVANCED
REPLACEMENT:
If you are requesting Advanced Replacement for the defective product, you must provide us with a valid credit card
number as a guarantee. Please Note: Advanced Replacement charges will be applied to the customer’s credit card, if the
defective product is not received by Teletronics within 21 business days. 9. RMA REFUND:
Customer is required to provide the
original invoice/receipt to request RMA credit.
6-Easy Steps to Receive an RMA Case #
1. Go to: http://www.teletronics.com/RMA.html
2. Download the RMA Form; fill it out the entire fields with the appropriate product information
3. Email the word file to [email protected]
4. Within 1 Business Day, you will receive an email with the RMA Receipt Confirmation
5. Package the defective unit with the suitable material
6. Identify the outside of the box with the RMA Case # given in the RMA Receipt
7. Ship the package:
Teletronics – RMA Dept
2 Choke Cherry Rd, Suite 100.
Rockville. MD – 20850
USA
NOTE:
Advanced Replacement Cases must be issued before 4:30pm (Eastern Time), in order to ship
the package the same business day.