Support, 2 support – QVidium QVENC Encoder v17 User Manual
Page 58
User’s Manual v.17
QVidium
®
H.264 HD Video Codecs
™
Copyright 2011-2015 QVidium
®
Technologies, Inc.
Page 58 of 73
13.2 Support
We have set up a special support page for our QVPRO line of products at:
lease take advantage of this web page for the latest firmware and
application software updates, the latest Changes document that describes any changes and new
features, and for other tips and pointers for optimal use of your new codec.
For specific technical help, we kindly ask that you first contact the reseller or distributor from whom
you purchased your QVidium product. If you still require further assistance, or you purchased your
product directly from QVidium, please contact QVidium Technologies, Inc. by either phone or e-
mail at:
Phone: (858) 792-6407
Phone Support Hours: Monday - Friday 9:00 am to 5:00 pm PST
E-mail: [email protected]
E-mail response time: within 24-hours
Technical support is limited to the basic functionality found in the Web user interface and to
standard network applications. For example, we cannot provide detailed command-line support
unless the user has sufficient experience and knowledge of Unix or the Linux operating system.
For Broadband Wireless 3G networking applications, because of the inherent low bitrate
constraints, bit rate and link variability, and complexities of found in Broadband Wireless 3G
networks, we cannot directly provide support for applications over Broadband Wireless 3G
Networks. In these cases, we would be glad to refer you to one of our vertical marketing and
system integration partners for help with your specific application.