Rma procedure, Tech support – Kanguru KUSB-DUPE User Manual

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9. RMA PROCEDURE

ALL DUPLICATORS BEING SERVICED MUST BE PACKED IN THE ORIGINAL

PACKAGING. If you do not have your original packaging, you can purchase replacement packaging

for $25.00 from Kanguru’s Technical Support Department. Kanguru Solution’s warranty will not

be honored in the event that a duplicator is received improperly packaged, altered, or physically

damaged.

STEP ONE: Call for a RMA Number: 508-376-4245

Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for

30 days upon assignment. Any return without a valid RMA number will be returned to the customer

at their expense.

STEP TWO: Ship and Insure your Duplicator

Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru

Solutions is not responsible for if the package is lost or damaged in transit. We suggest using a

shipping company that utilizes a “tracking” feature to verify “proof of delivery.” The customer is

responsible for shipping charges when returning a product. Shipping back to the customer is covered

by Kanguru Solutions during the first 90 days of purchase. After 90 days of purchase the customer

is responsible for shipping both ways.

10. TECH SUPPORT

If you experience any problems installing your Kanguru product or have any technical questions

regarding any of our products, please call our tech support department. Our tech support is free and

available Monday thru Friday, 9am to 5pm EST.

Call 1-508-376-4245

Or visit our website at www.Kanguru.com

RMA Procedure / Tech Support