Grandstream GXV3500 User Manual User Manual
Page 30
GXV3500 Digital Video Encoder/Decoder
Firmware 1.0.1.38 Page 30 of 32
Grandstream Networks, Inc. 08/2011
A 4: Contact the administrator of the device for more information.
5. The GXV3500 web configuration page is not displayed correctly in Internet
Explorer 8?
In IE8, Compatibility View might need to be enabled for the GXV3500 web configuration page
to load properly. To enable compatibility view, open IE8, click Tools>Compatibility View
Setting, and add the GXV3500 web configuration pages to the Compatibility View.
6. Why does IE indicate to install Grandstream Video Viewer add-on after a firmware
upgrade? The add-on was properly installed before the firmware upgrade process.
New firmware will often upgrade the add-on as well. To watch the live video stream, you must
install the newest version of the add-on.
7. How do you watch secondary video stream?
Login to the home page of the GXV3500 web GUI, click Play to watch the video stream. To
watch a secondary video stream, right click on the video, and select Secondary Stream on
the pop-up menu. Try reinstalling the Grandstream Viewer add-on for IE if you cannot see the
video stream.
8. Why is audio missing from the recorded video when an alarm is triggered?
Please double check whether the device has an audio input connected.
The GXV3500 has a MIC IN port for an audio input.
9. What is DDNS? Is it important for IP surveillance product to have DDNS support?
DDNS is an acronym for Dynamic Domain Name Service. It is important to choose an IP
network camera that has DDNS support for dynamic IP addresses.
Chances are that the network has a dynamic IP address (which changes with every log on). A
DDNS service makes sure that the camera‟s IP address always matches up to the current
server address. DDNS also allows for a website to be linked to the IP camera that is
constantly updated with the correct information and has a reliable feed.
10. Why is Windows Media Player unable to play the recorded videos files?
The GXV3500 uses the H.264 video codec. Windows Media Player may lack the proper
H.264 decoder to play the recorded video. Please download the Microsoft FFDShow H.264
decoder from
and install it.
11. Alarm Triggered Events do not work in GSurf.
Please double check the Alarm Action on your GXV3500. Login to the web GUI of the
GXV3500, go to the Motion Detection or Alarm Events page, and make sure option Upload to
Alarm Center is checked.