Dimplex DFB8842 - Manual (Page 20)

20 www.dimplex.com
Warranty
have proof of purchase, catalogue/
model and serial numbers available
when calling. Limited warranty
service requires a proof of purchase
of the product.
What Dimplex will do in the event of
a defect
In the event a product or part
covered by this limited warranty is
proven to be defective in material or
workmanship during (i) the 5 year
limited warranty period for products
other than fireplace surrounds
(mantels) and trims, and (ii) the
1 year limited warranty period for
surrounds (mantels) and trims, you
have the following rights:
Limited warranty service will •
be performed solely by dealers
or service agents of Dimplex
authorized to provide limited
warranty services.
For products (other than
•
surrounds (mantels) and
trims) for the period ending at
midnight on the first anniversary
of the date of first purchase,
Dimplex will in its sole discretion
either repair or replace such
defective product or part without
charge. If Dimplex is unable to
repair or replace such product or
part, or if repair or replacement
is not commercially practicable
or cannot be timely made,
Dimplex may, in lieu of repair or
replacement, choose to refund the
purchase price for such product or
part. This limited warranty entitles
the purchaser to on-site or in-home
warranty services. Accordingly,
Dimplex will be responsible for all
labour and transportation costs
associated with the repair or
replacement of the product or part
except as follows: (i) charges may
be levied for travel costs incurred
to travel to the purchaser’s site
where the product is located if
the purchaser’s site is beyond 30
miles (48 km) from the closest
service depot of Dimplex’s dealer
or service agent; and (ii) the
purchaser is solely responsible
for providing clear access to all
serviceable parts of the product.
For products (other than
•
surrounds (mantels) and trims)
for the period commencing
at 12:01 a.m. on the day after
the first anniversary of the
first purchase and ending at
midnight on the fifth anniversary
of the date of first purchase,
this limited warranty entitles the
purchaser to replacement parts
only without charge. If Dimplex is
unable to replace such part, or if
replacement is not commercially
practicable or cannot be timely
made, Dimplex may, in lieu of
replacement, choose to refund the
purchase price for such part. The
purchaser shall not be entitled
to on-site or in-home warranty