ARRIS DCX700 Quick Start Guide - Manual (Page 10)

9 DCX700 Quick Start Guide
Troubleshooting
Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.
Problem — If this occurs: Solution — Then do one of the following:
The set-top will not
power on
The set-top may have received a software update and may not power on while the new software is being •
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the set-top and an AC outlet. Unplug the set-top from the AC •
outlet and plug it back in.
If the set-top is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the •
power cord from the set-top’s AC outlet and plug it back in. Use an unswitched outlet, if possible.
The remote control does
not work
Verify that the remote control is in STB mode. •
Verify that there are no obstructions between the remote control and the set-top. Aim the remote control •
directly at the set-top front panel, not the TV or VCR.
The angle between the remote control and the set-top may be too large. Stand in front of the set-top and not •
too far to either side.
Press and release operation keys one at a time, firmly and deliberately. •
Check the batteries in the remote control. Install new batteries if needed. •
There is no audio when
viewing cable channels
Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control •
to restore sound.
If the set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed. •
If the set-top audio output is connected to a home theater receiver, verify that the receiver is set to the •
appropriate input source and the mute button on the receiver has not been pressed.
Verify that you have the correct cables for the audio connections. •
Verify that the audio cables are firmly connected between the set-top and the audio playback device (TV, •
receiver, DVD player, etc.).