ARRIS CM550 - Manual (Page 11)

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Safety Getting Started Installation USB Drivers Usage Troubleshooting Glossary
Installing and Connecting Your Cable
Modem
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
service using standard DOCSIS technology.
• You have all the Items You Need .
• Cable and power outlets are available near the PC. If a cable outlet is not
conveniently located, your cable company can install a new one.
Getting Service
Before trying to use your new Cable Modem, contact your local cable company to
establish an Internet account. When you call, have the following information ready:
• the Cable Modem serial number and MAC address (printed on a sticker on
the bottom of the Cable Modem)
• the model number of the Cable Modem
Save this information for future use. In addition, you should ask your cable com-
pany the following questions:
• Do you have any special system requirements or files that I need to down-
load after I am connected?
• When can I start using my Cable Modem?
• Do I need a user ID or password to access the Internet or my e-mail?