Dimplex BF8000ST - Manual (Page 15)

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The limited 2 year warranty period for products other than fireplace surrounds (mantels)
and trims and the limited 1 year warranty period for fireplace surrounds (mantels) and
trims also applies to any implied warranties that may exist under applicable law. Some
jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products that have been repaired (except by
Dimplex or its authorized service representatives) or otherwise altered. This limited
warranty does further not apply to defects resulting from misuse, abuse, accident,
neglect, incorrect installation, improper maintenance or handling, or operation with an
incorrect power source.
What you must do to get service under this limited warranty
Defects must be brought to the attention of Dimplex Technical Service by contacting
Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge
Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial
numbers available when calling. Limited warranty service requires a proof of purchase of
the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this limited warranty is proven to be defective in
material or workmanship during (i) the 2 year limited warranty period for products other
than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period
for surrounds (mantels) and trims, you have the following rights:
• Dimplex will in its sole discretion either repair or replace such defective product or
part without charge. If Dimplex is unable to repair or replace such product or part, or
if repair or replacement is not commercially practicable or cannot be timely made,
Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for
such product or part.
• Limited warranty service will be performed solely by dealers or service agents of
Dimplex authorized to provide limited warranty services.
• For products other than surrounds (mantels) and trims, this 2 year limited warranty
entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex
will be responsible for all labour and transportation associated with repairing or
replacing the product or part except as follows: (i) charges which may be levied for
travel costs incurred to travel to the purchaser’s site where the product is located
if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of
Dimplex’s dealer or service agent; and (ii) the purchaser is solely responsible for
providing clear access to all serviceable parts of the product.
• For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the
purchaser to on-site or in-house warranty services. The purchaser is responsible for
removal and transportation of the surrounds (mantels) and trims (and any repaired or
replacement product or part) to and from the authorized dealer’s or service agent’s
place of business. On-site or in-home services for surrounds (mantels) and trims
may be performed at the purchaser’s specific request and expense at Dimplex’s then
current rates for such services. Dimplex will not be responsible for, and this limited