Dataman 448Pro - Manual (Page 27)

Troubleshooting and warranty
Troubleshooting
We really want you to enjoy our product. Nevertheless, problems can occur. In such
cases please follow the instructions below.
•
It might be your mistake in properly operating the programmer or its control program
PG4UW.
• Please read carefully all the enclosed documentation again. Probably you will find
the needed answer right away.
• Try to install programmer and PG4UW on another computer. If your system works
normally on the other computer you might have a problem with the first one PC.
Compare differences between both computers.
• Ask your in-house guru (every office has one!).
• Ask the person who already installed programmer.
•
If the problem persists, please call the local dealer, from whom you purchased the
programmer, or call Dataman direct. Most problems can be solved by phone, e-mail
or fax. If you want to contact us by:
• Mail/fax - Copy the "DEVICE PROBLEM REPORT" form and fill it in following the
instructions at the end of the form. Write everything down that you consider being
relevant about the programmer, software and the target device. Send the
completed form by mail or fax to Dataman (fax number in the control program,
menu Help / About) or to your local dealer. If you send the form by fax please
use black ink, a good pen and large letters!
• E-mail - Use "DEVICE PROBLEM REPORT" form from our Internet site and fill it
in following the instructions at the end of the form. Use standard ASCII editor.
Write everything down that you consider being relevant about the programmer,
software and the target device. Send the completed form by e-mail to your local
dealer or to Dataman ([email protected]).
• Phone - Copy "DEVICE PROBLEM REPORT" form and fill it in following the
instructions at the end of the form. Write everything down that you consider being
relevant about the programmer, software and the target device. Send the
completed form by mail or fax to Dataman (fax number in the control program,
menu Help / About) or to your local dealer. If you send the form by fax please
use black ink, a good pen and large letters easily to read. Then call your local
dealer or Dataman's customer support center (phone number in the control
program, menu Help / About). Please keep your manual, the programmer and
the completed "DEVICE PROBLEM REPORT" form (just faxed) available, so that
you can respond quickly to our questions.
• If your programmer is diagnosed as defective, consult your local dealer or Dataman
about the pertinent repair center in your country. Please carefully include the
following items in the package:
• defective
product
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