CUE Reservation System - Manual (Page 29)

User Manual
Page 29
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Cue Reservation System
t
roublesHootInG
Time Problems
If meetings are displayed with incorrect times, check whether the same times and time zones are
set on touchpanels and on ipCUE-omega. The right time zone must also be set in Microsoft Exchange
server room accounts. It is recommended to use Internet Clock to automatically synchronize clocks on
touchpanels and ipCUE-omega. See the chapter ipCUE-omega Setup and the manual for the appropriate
touchpanel.
A user cannot make reservation of the room from Outlook or WebOutlook
Check permissions of this user in Exchange Management Console and set these permissions to Full
Acccess for all required room accounts.
Error Message: Room not found
There is no room assigned to touchpanel. Assign a room to the touchpanel (see chapter User Settings).
Error Message: No room registered
You have not filled room accounts in CRSServer RoomAccounts group of properties. Please check it.
Error Message: No connection with CRS server
Touchpanel can not connect to ipCUE-omega with CRS server. Check your network and power source of
ipCUE-omega.
Error Message: System is not ready
CRS has not yet read all necessary data from Microsoft Exchange Server, please wait.
Error Message: CRS doesn’t have valid data
CRS server can not read the data from Microsoft Exchange Server. Please check if Exchange Web
Services of Microsoft Exchange Server are accesible from ipCUE-omega. See chapter Settings of Microsoft
Exchange Server, step 5.
Error Message: Data not available
CRS server can not read data from Microsoft Exchange Server. Please check if Exchange Web Services
of Microsoft Exchange Server are accessible from ipCUE-omega. See the chapter Settings of Microsoft
Exchange Server, step 5.
Error Message: Invalid password
CRS user account does not have a valid password. Set the right password for CRS user account (see
chapter User Settings).
Error Message: Wrong license
You do not have valid licence key file CueReservationSystem_CS0407.LicenseKey stored in ipCUE-omega
filestorage. Copy this file to ipCUE-omega file storage. If you do not have this file, contact support@
cuesystem.com.