Casella CEL CEL-424 - Manual (Page 15)

14. Instrument Servicing & Warranty
Arrangements
To ensure its conformity with the specification, this instrument is
thoroughly inspected and it's accuracy verified prior to dispatch. All tech-
nical information is filed under the instrument serial number, which
should, therefore, be quoted in any correspondence.
The manufacturers undertake to rectify any defect in the instru-
ment that is directly attributable to faulty design or assembly, and which
becomes apparent during the warranty period. In order to take advantage
of this warranty, the instrument must be returned, carriage paid, to the
manufacturer's factory or accredited agent, where necessary repairs will
be carried out.
The warranty period runs for 12 months from the date of receipt
of goods, with exceptions on certain specialised components supplied by
other manufacturers which may be warranted for shorter or longer peri-
ods by their actual manufacturers. In all such cases, the benefit of these
undertakings will be passed on to the user.
CASELLA CEL's liability is limited to items of their own manufac-
ture, and they do not accept liability for any loss resulting from the opera-
tion or interpretation of the results from this equipment.
To obtain repair under warranty, the instrument should be
packed and returned in it's original packing or an equivalent either to
CASELLA CEL's local agent, or in the case of domestic sales, to the
CASELLA CEL Service Department at Bedford. Please include the follow-
ing information:
Instrument Type(s), Serial Number(s) and Firmware Version
Number(s),
Customer name and address,
Contact name and phone number,
Details of any PC and Software involved, including Version
Number(s),
Reason for returning the equipment with a detailed description
of the fault,
List of any error messages that may have been displayed.
The necessary adjustments or repairs will be carried out, and the instru-
ment returned as soon as possible.
A comprehensive Instrument Calibration Maintenance Agree-
ment (ICMA) scheme is available to extend the initial warranty period of
this instrument. At the end of the first warranty period, it is recom-
CEL-420/460 Getting Started - Page 67