Reporting safety defects for u.s. owners – TOYOTA 2012 Avalon User Manual
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Reporting safety defects for U.S. owners
If you believe that your vehicle has a defect which could cause a
crash or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration (NHTSA)
in addition to notifying Toyota Motor Sales, U.S.A., Inc. (Toll-free:
1-800-331-4331).
If NHTSA receives similar complaints, it may open an investigation,
and if it finds that a safety defect exists in a group of vehicles, it
may order a recall and remedy campaign. However, NHTSA can-
not become involved in individual problems between you, your
dealer, or Toyota Motor Sales, U.S.A., Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to
http://www.safercar.gov ; or write to: Administrator, NHTSA,
1200 New Jersey Ave, S.E., Washington, DC 20590. You can
also obtain other information about motor vehicle safety from
http://www.safercar.gov.