StorCase Technology S20A102 - Manual (Page 8)

Introduction 1
S20A102 User's Guide - Rev. A01 StorCase Technology, Inc.
DATA EXPRESS ® DE100 INTRODUCTION
Packaging Information
The StorCase Technology Data Express ® system is shipped in a container designed to provide
protection and prevent damage during shipment. The Data Express unit was carefully
inspected before and during the packing procedure at the factory. Bent or broken connectors,
or evidence of other damage to the Data Express should be reported to the shipper immediately.
Refer to Figure 1 for the package contents.
If the wrong Data Express model has been received, please call StorCase at (800) 435-0642.
A staff member will give you a Return Material Authorization (RMA) number to facilitate
processing. StorCase cannot accept returns which do not display an RMA number on the
outside of the package. Return the unit with all the original packing materials.
Before removing any component from its packaging, discharge any static electricity by
touching a properly grounded metal object.
Serial Numbers
Both the DE100 receiving frame and carrier are labeled with serial numbers. These numbers
must be reported to the StorCase Customer Service Representative in order to receive a Return
Material Authorization (RMA) for warranty claims. Locate the serial number labels and record
the numbers in the spaces provided below.
Receiving Frame:
Drive Carrier: