StorCase Technology DE90i-A66 - Manual (Page 3)

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StorCase Technology, Inc. DE90i-A66 User's Guide - Rev. A01
LIMITED WARRANTY
STORCASE TECHNOLOGY, INC. ("StorCase") warrants that the following products will be
free from defects in material and workmanship for a period of seven (7) years from the date
of purchase from StorCase or its authorized reseller: all Data Silo ® and Data Stacker ® external
expansion chassis, all Data Express ® removable device enclosures and all StorCase interface
cables and accessories specifically intended for use with these products. Subject to the
conditions and limitations set forth below, StorCase will, at its option, either repair or replace
any part of its product that proves defective by reason of improper workmanship or materials.
Repair parts or replacement products will be provided by StorCase on an exchange basis, and
will be either new or refurbished to be functionally equivalent to new.
This warranty will not be responsible for any software, firmware or other customer data stored
within, or interfacing with a StorCase product.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective product returns directly to StorCase, a Return Material Authorization
("RMA") number must be obtained by calling StorCase Customer Service at (714) 445-3455.
The RMA number must be prominently displayed on the outside of the return package.
Shipments must be freight-prepaid and insured, and must include the product serial number,
a detailed description of the problem experienced, and proof of the original purchase date.
Products must be properly packaged to prevent damage in transit. Damage resulting from
improper packaging will not be covered by this warranty. The StorCase factory service center
is located at 3400 S. Susan Street, RMA Dept., Santa Ana, California 92704, U.S.A.
Free Technical Support
StorCase provides free technical support. If you experience any difficulty during the
installation or subsequent use of a StorCase product, please contact StorCase's Technical
Support Department prior to servicing your system. This warranty covers only repair or
replacement of defective StorCase products, as described above. StorCase is not liable for,
and does not cover under warranty, any costs associated with servicing and/or installation
of StorCase products.
StorCase Technical Support can be reached in the U.S. at (714) 435-1858 or toll-free at (888)
435-5460 (U.S. and Canada only). StorCase European Technical
Support can be reached
from within the U.K. at 01932 738915.