Warranty and repair policy – ParkZone PKZ5380 User Manual

Page 13

Warranty and Repair Policy

Warranty Period

Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products

purchased (the “Product”) will be free from defects in materials and workman-

ship at the date of purchase by the Purchaser.

Limited Warranty

Horizon reserves the right to change or modify this warranty without notice

and disclaims all other warranties, express or implied.

This warranty is limited to the original Purchaser (“Purchaser”) and is not

transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WAR-

RANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty covers

only those Products purchased from an authorized Horizon dealer. Third party

transactions are not covered by this warranty. Proof of purchase is required for

all warranty claims.

(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION,

EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT, MERCHANTABILITY OR

FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER

ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT

WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED

USE.

Horizon will, at its option, (i) repair or (ii) replace, any Product determined by

Horizon to be defective. In the event of a defect, these are the Purchaser’s ex-

clusive remedies. Horizon reserves the right to inspect any and all equipment

involved in a warranty claim. Repair or replacement decisions are at the sole

discretion of Horizon. This warranty does not cover cosmetic damage or dam-

age due to acts of God, accident, misuse, abuse, negligence, commercial use,

or modification of or to any part of the Product. This warranty does not cover

damage due to improper installation, operation, maintenance, or attempted

repair by anyone other than Horizon. Return of any Product by Purchaser must

be approved in writing by Horizon before shipment.

Damage Limits

HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL

DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN

ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS BASED

IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no

event shall the liability of Horizon exceed the individual price of the Product on

which liability is asserted. As Horizon has no control over use, setup, final as-

sembly, modification or misuse, no liability shall be assumed nor accepted for

any resulting damage or injury. By the act of use, setup or assembly, the user

accepts all resulting liability.

If you as the Purchaser or user are not prepared to accept the liability as-

sociated with the use of this Product, you are advised to return this Product

immediately in new and unused condition to the place of purchase.

Law: These Terms are governed by Illinois law (without regard to conflict of law

principals).

Warranty Services

Questions, Assistance, and Repairs

Your local hobby store and/or place of purchase cannot provide warranty sup-

port or repair. Once assembly, setup or use of the Product has been started,

you must contact Horizon directly. This will enable Horizon to better answer

your questions and service you in the event that you may need any assistance.

For questions or assistance, please direct your email to productsupport@

horizonhobby.com, or call 877.504.0233 toll free to speak to a Product Sup-

port representative. You may also find information on our website at www.

horizonhobby.com.

Inspection or Repairs

If this Product needs to be inspected or repaired, please use the Horizon Online

Repair Request submission process found on our website or call Horizon to

obtain a Return Merchandise Authorization (RMA) number. Pack the Product

securely using a shipping carton. Please Note that original boxes may be

included, but are not designed to withstand the rigors of shipping without ad-

ditional protection. Ship via a carrier that provides tracking and insurance for

lost or damaged parcels, as Horizon is not responsible for merchandise until it

arrives and is accepted at our facility. An Online Repair Request is available at

www.horizonhobby.com http://www.horizonhobby.com under the Repairs tab.

If you do not have internet access, please contact Horizon Product Support to

obtain a RMA number along with instructions for submitting your product for

repair. When calling Horizon, you will be asked to provide your complete name,

street address, email address and phone number where you can be reached

during business hours. When sending product into Horizon, please include your

RMA number, a list of the included items, and a brief summary of the problem.

A copy of your original sales receipt must be included for warranty consider-

ation. Be sure your name, address, and RMA number are clearly written on the

outside of the shipping carton.

Notice: Do not ship batteries to Horizon. If you have any issue with a bat-

tery, please contact the appropriate Horizon Product Support office.

Warranty Inspection and Repairs

To receive warranty service, you must include your original sales receipt

verifying the proof-of-purchase date. Provided warranty conditions have

been met, your Product will be repaired or replaced free of charge. Repair or

replacement decisions are at the sole discretion of Horizon.

Non-Warranty Repairs

Should your repair not be covered by warranty the repair will be com-

pleted and payment will be required without notification or estimate of

the expense unless the expense exceeds 50% of the retail purchase cost.

By submitting the item for repair you are agreeing to payment of the repair

without notification. Repair estimates are available upon request. You must in-

clude this request with your repair. Non-warranty repair estimates will be billed

a minimum of ½ hour of labor. In addition you will be billed for return freight.

Horizon accepts money orders and cashiers checks, as well as Visa, Master-

Card, American Express, and Discover cards. By submitting any item to Horizon

for inspection or repair, you are agreeing to Horizon’s Terms and Conditions

found on our website under the Repairs tab.

This manual is related to the following products:

PKZ5375