Troubleshooting guide, Warranty and repair policy – ParkZone PKZ1800 User Manual

Page 10

Troubleshooting Guide

Problem

Possible Solution

Motor and control surfaces do not respond

• Check polarity installation or replace with fresh AA batteries

• Push connectors together until they are fully connected

• Charge battery fully

• Replace the fuselage or receiver

Aircraft keeps turning on one direction

• Adjust aileron and/or aileron trim

• Make sure fixed rudder/vertical stabilizer is at 90º from elevator

Aircraft is difficult to control after hard landing or crash

• Replace damaged part

Aircraft will not climb

• Charge flight battery fully

• Adjust elevator trim

Aircraft keeps pitching up steeply

• Postpone flying until the wind calms down

• Refer to Step 9 for CG information and make sure battery is

securely strapped into the battery cavity

• Trim elevator down with the transmitter trim or threaded linkage

Control surface does not function

• Reverse direction of servo lead into receiver

• Replace servo

Airplane has a vibration

• Replace motor shaft

• Re-secure with epoxy

• Replace propeller HBZ1002, or replace spinner PKZ1807

Aircraft appears to show significant decrease in flight time • Recharge flight battery completely

• Replace PKZ1033 battery

Warranty and Repair Policy

Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the “Product”) will be free
from defects in materials and workmanship at the date of purchase by the Purchaser.

Limited Warranty

Horizon reserves the right to change or modify this warranty without notice and disclaims all other warran-

ties, express or implied.

(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPAIR OR REPLACE-
MENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty
covers only those Products purchased from an authorized Horizon dealer. Third party transactions are not covered by
this warranty. Proof of purchase is required for warranty claims.

(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PUR-
CHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET
THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.

(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective. In the event of a defect, these are the Purchaser’s ex-
clusive remedies. Horizon reserves the right to inspect any and all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon. This warranty does not cover cosmetic damage or dam-
age due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the
Product. This warranty does not cover damage due to improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any goods by Purchaser must be approved in writing by Horizon be-
fore shipment.

Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.

If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product, you are
advised to return this Product immediately in new and unused condition to the place of purchase.

Law: These Terms are governed by Illinois law (without regard to conflict of law principals).

Warranty Services

Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance. For questions or assistance, please
direct your email to [email protected], or call 877.504.0233 toll free to speak to a Product Support
representative.

Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insur-
ance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at
our facility. A Service Repair Request is available at www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name, street address, email address and phone number
where you can be reached during business days, your RMA number, a list of the included items, method of payment