Troubleshooting, Contacting hall research, Shipping and packaging – Hall Research VHD-HD2CV User Manual

Page 10: 1 contacting hall research, 2 shipping and packaging

VHD-HD2CV

5. Troubleshooting

There are no field serviceable parts or circuits in the device. Opening the device will

void the warranty. If you think the device is malfunctioning, please contact Hall

Research.

5.1 Contacting Hall Research

There are no user serviceable parts in the device. Opening the device will void the

warranty.

If you determine that your video converter is malfunctioning, do not attempt to repair

the unit; instead, contact Hall Research Technical Support at 714-641-6607.

5.2 Shipping and Packaging

If you need to transport or ship your unit:

•

Package it carefully. We recommend that you use the original container.

•

Before you ship the units back to Hall Research for repair or return, contact us to

get a Return Authorization (RMA) number.