Hall Research VSM-802B - Manual (Page 12)

8x2 Video Matrix Switch
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4.2 Calling Hall Research Technologies
If you determine that your Switch is malfunctioning, do not attempt to
repair the unit. Contact HRT Tech. Support at 714-641-6607.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a
complete description, including:
• The nature and duration of the problem
• The components involved in the problem—that is, what type of cable,
makes and models of computers and monitors, etc.
• The results of any testing you’ve already done
4.3 Shipping and Packaging
If you need to transport or ship your splitter:
• Package it carefully. We recommend that you use the original container.
• Before you ship the unit back to HRT for repair or return, contact us to
get a Return Material Authorization (RMA) number.