EXFO Update Manager - Manual (Page 40)

Troubleshooting
36 Update Manager and FTB-Care
Solving Common Problems
You are trying to activate a
software license using the
Internet and no network
connection is available.

The network (RJ-45)
cable is not
connected properly to
your unit.

The network is down.

Ensure that the network
cable is connected
properly.

Ensure that the network
is up and configured
properly.
If the problem persists,
contact EXFO.
You are trying to activate a
software license using the
Internet and you receive a
“Time out” error message.
The network is down. Try again later.
If the problem persists,
contact EXFO.
Not Initialized status. No FTB-Care license is
activated.
Try to activate the license.
If the problem persists,
contact EXFO.
You are trying to activate a
software license and you
receive an error message
saying that the required
licensing system version does
not comply with your
FTB-Care tool.
The FTB-Care tool version
is obsolete.
Upgrade to the latest version
of the FTB-Care tool.
Problem Probable Cause Recommended Action