EXFO Update Manager - Manual (Page 37)

Update Manager and FTB-Care 33
3 Troubleshooting
Solving Common Problems
Before contacting EXFO for technical support, you might want to consider
the following solutions to common problems.
Note: FTB-Care is not offered on MAX-700 units.The information that could be
given about FTB-Care license in the table below does not apply to these
units.
Problem Probable Cause Recommended Action
The Install or Update buttons
are unavailable.

One of the required
XML installation files
is missing.

The product is
unavailable.

Copy the missing files to
your deployment
package folder.

Your product selection
requires the installation
of products currently
unavailable from the
specified deployment
package folder. Copy the
missing files to your
deployment package
folder.
Product installation is not
allowed.
The product has been
released after your
FTB-Care software
license expired, and the
installation is not allowed.
Ensure that you have a valid
FTB-Care software license. If
not, the release date of the
new software should be prior
to the expiry date of the
FTB-Care license.