EXFO Update Manager - Manual (Page 38)

Troubleshooting
34 Update Manager and FTB-Care
Solving Common Problems
A lock is displayed next to the
product name.

The product upgrade
is more recent then
your FTB-Care
license, and the
installation is not
allowed.

Ensure that you have a
valid FTB-Care license. If
not, the release date of
the new software should
be prior to the expiry
date of the FTB-Care
license.

You just bought your
product or package
and the module is not
already inserted in
your platform.

Insert the module in your
platform.
Impossible to install the
deployment package.

The selected package
is not a valid EXFO
package.

If you downloaded the
package from the
website, try download it
again.

The selected package
is already installed.

Ensure that the
deployment package is
not already installed.

The selected package
is not a product pack,
or a service pack
installed on an
existing product pack.

Ensure that the
deployment package is a
product pack, or a
service pack installed on
an existing product pack.
If the problem persists,
contact EXFO.
Problem Probable Cause Recommended Action