ADLINK RuffSystem 800 - Manual (Page 17)

RuffSystem User’s Guide 13
Appendix A Technical Support
ADLINK Technology, Inc. provides a number of methods for contacting Technical Support listed in the
Table A-1 below. Requests for support through the Ask an Expert web page are given the highest priority,
and usually are addressed within one working day.
• ADLINK Ask an Expert – This is a comprehensive support center designed to meet all your technical
needs. This service is free and available 24 hours a day through the Ampro By ADLINK web page at
http://www.adlinktech.com/AAE/. This includes a searchable database of Frequently Asked Questions,
which will help you with the common information requested by most customers. This is a good source
of information to look at first for your technical solutions. However, you must register online if you
wish to use the Ask a Question feature.
• Personal Assistance – You may also request personal assistance by creating an Ask an Expert account
and then going to the Ask a Question feature. Requests can be submitted 24 hours a day, 7 days a week.
You will receive immediate confirmation that your request has been entered. Once you have submitted
your request, you must log in to go to the My Stuff area where you can check status, update your
request, and access other features.
• InfoCenter – This service is also free and available 24 hours a day at the Ampro By ADLINK web page
at
http://www.adlinktech.com . However, you must sign up online before you can login to access this
service.
The InfoCenter was created as a resource for embedded system developers to share ADLINK’s
knowledge, insight, and expertise. This page contains links to technical manuals, white papers,
specifications, and additional technical information.
Table A-1. Technical Support Contact Information
Method Contact Information
Ask an Expert http://www.adlinktech.com/AAE/
Web Site http://www.adlinktech.com
Standard Mail ADLINK Technology, Incorporated
5215 Hellyer Avenue
San Jose, CA 95138-1007, USA