Dodge 2009 Journey - Manual (Page 490)

high quality service. The manufacturer’s authorized deal-
ers have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
• If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
• If an authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
tomer Center.
Any communication to the Manufacturer’s Customer
Center should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealership name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
488 IF YOU NEED CONSUMER ASSISTANCE