Cadillac 2010 DTS - Manual (Page 454)

STEP THREE (Canadian Owners):
General Motors Participation in the Mediation/
Arbitration Program
In the event that you do not feel your concerns have
been addressed after the following the procedure
outlined in Steps One and Two. General Motors
of Canada Limited wants you to be aware of its
participation in a no-charge mediation/Arbitration
program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims.
The program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.
For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call the General
Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French),
or write to the Mediation/Arbitration Program at the
following address:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
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