CREATIVE Digital Video Camera Kit WebCam NX - Manual (Page 31)

C-1
Note on USB Compatibility
While testing Creative WebCam NX on PC motherboards with integrated Universal
Serial Bus (USB) ports, we encountered a small number of motherboards that do
not meet the USB specification exactly. These and other non-USB-compliant
motherboards may not operate correctly with Creative WebCam NX. Fortunately,
the manufacturers of some of these motherboards have released new versions of
motherboards or BIOS to address the problem.
If the setup program warns you that your motherboard’s USB port is incompatible
with Creative WebCam NX, or if the camera does not work on your system and you
suspect that the problem may be related to your PC’s USB port, the following is a
list of available options:
1. Contact your PC vendor.
Your PC vendor may be able to upgrade your motherboard or its BIOS to a
newer version that addresses USB incompatibilities.
2. Use a PCI host adapter that provides USB connectors.
If you are not able to upgrade your motherboard or its BIOS, we recommend
this approach.
3. Attach the Creative WebCam NX to a powered USB hub.
Some USB devices (such as monitors) also operate as powered USB hubs; you
can also buy dedicated powered USB hubs which are to be attached to your
PC’s USB port. However, in some cases, attaching a powered USB hub to a non-
USB-compliant USB motherboard connector will not solve the problem.
To look for a USB
compatible product,
you can visit the
product search page at
the official USB Web
site: http://
www.usb.org/app/
search/products.