Troubleshooting, English – Levana ERA User Manual
Page 25

25
TROUBLESHOOTING
ISSUE
POSSIBLE SOLUTION
Equipment does not function
•
Camera and/or parent unit are not switched on
•
The battery is drained
•
The power adapters are not connected
No reception
•
Camera and parent unit are not paired
•
Camera is too far away from parent unit
•
Wrong camera channel is selected (manufacturer has preset and paired
the included camera to camera channel 1)
Reception Interference (static)
•
The camera and parent unit are too far apart
•
The battery power is too low
•
Other electronic devices are interfering with the signal
•
The camera or parent unit are placed near too many metal objects
Feedback (screeching, static)
•
The camera and parent unit are too close together
•
The volume on the parent unit is set too high
Picture, no sound
•
Volume setting is too low
Picture is black and white
•
Night vision LEDs are ON; Increase the amount of light in the room
being monitored
The rechargeable battery will not charge
•
The power adapter is not connected to the parent unit
•
Battery pack is not seated properly inside the battery compartment
Cannot take pictures
•
No SD card or SD is not correctly inserted
"SD MEMORY ERROR" message
•
No SD card or SD is not correctly inserted
Maintenance
•
Clean the surfaces of the camera and parent unit with a soft, lint-free cloth
•
If the units become dirty, please use a lightly damp cloth to wipe surfaces, taking care to not allow water into any openings
•
Never use cleaning agents or solvents
ENGLISH