K-Edge K13-220 - Manual (Page 3)

Troubleshooting:
•
Pad does not get close enough to chain.
o Check to see if you have the proper pad.
o Check that the secondary 2.5mm spacers (for 68mm BB Shells only) is placed between the Dirt
Adjustable and BB shell.
o Check to ensure that the 2.5mm spacer (normally reserved for an 'E-Type' front derailleur) is not
installed with the Dirt Adjustable.
o Install 1x or more 0.5mm Nylon Spacer(s) but do not exceed 3x spacers.
•
Pad rubs excessively with chain and there are no spacers installed.
o Check to see if you have the proper pad.
o Check to see if your crankset is compatible with the Dirt Adjustable.
o Check the alignment of the Dirt Adjustable and ensure it is not bent outward towards the chainrings.
• There is a clicking noise and/or my front shifting is not operating normally.
o Check for clearance between the pad and the front derailleur cage and adjust accordingly.
o Check to ensure that the 2.5mm spacer (normally reserved for an 'E-Type' front derailleur) is not
installed with the Dirt Adjustable.
o Check that the installation of the crankset is in accordance to the manufacturer's recommendations.
•
Chain still falls off to the inside while I ride.
o Check to see if you have the proper pad.
o Check that the pad is positioned as close as possible (without touching/rubbing) to the chain and
adjust accordingly.
o Check the alignment of the Dirt Adjustable and ensure it is not bent inward towards the frame.
o Check position of the Dirt Adjustable, the angle can be either halfway between down-tube and seat-
tube of frame OR to where the top plane of the pad is parallel to the ground when the bike is on its
wheels.
• The Dirt Adjustable moved/rotated when it was guiding the chain onto the small chainring.
o Check that the driveside (right side) cup was installed appropriately to the manufacturer's
recommendations - tighten to the upper end of the torque specification range.
o Check that all components are properly installed and accounted for - a missing/inappropriate spacer
can cause a lack of friction within the Dirt Adjustable and the frame.
o Check that there is no grease between the Dirt Adjustable and the BB Cup and the BB shell/2.5mm
spacer.
Support/Contact:
If problem(s) still persist after troubleshooting, please contact K-Edge Support for further assistance at [email protected]
immediately. Please be sure to include your full name, phone number, K-Edge product purchased, brand and model of
bike, crankset with ring sizes, front derailleur, cassette size (if applicable), rear derailleur (if applicable) and a brief
description of your problem.