Toshiba TEC B-411 SERIES - Manual (Page 16)

EMI-33017
8. TROUBLESHOOTING
It is our primary concern to give you full satisfaction and better service. If, however, any problem
arises in connection with the operation of this printer, please check the following points before you call
for service.
ERROR LED Problem Solution
ERROR LED blinks 1. The paper is not placed
correctly.
2. The feeding paper is jammed
and does not feed smoothly.
3. Installed paper size is different
form the programmed paper
size.
4. The paper ran out
1. Place the paper correctly.
2. Remove the jammed paper and
place the undamaged paper
correctly.
3. Turn off the power and then
turn it on again.
Set the correct paper size.
-> Feed the paper.
4. Load a new paper.
Other Problems Solution
No print 1. Check whether the paper is loaded correctly or not
2. Check whether the print head is set correctly or not.
3.
Check whether the interface cable is connected correctly or not.
Dots missing in print 1. Dirty thermal head. Clean it by industrial alcohol.
(Refer to page 10)
2. Defective thermal head. Call your representative.
Unclear (of blurred)
printing Dirty thermal head. -»■ Clean the thermal head.
Power is not turned
ON. 1, Insert the Battery firmly.
2. Call your representative, if necessary.
Printer trouble Turn off the power and call your representative.
Error has occurred in
communicating with a
personal computer
Check the programmed data.
Hardware and/or
Software trouble. Turn off the power and call your representative.
This printer has been manufactured under strict quality control. If you have any trouble, however, DO
NOT ATTEMPT TO FIX IT BY YOURSELF. Turn the power off, and contact your representative.