Removing the jammed papers – Toshiba TEC B-411 SERIES User Manual
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EMI-33017
5. REMOVING THE JAMMED PAPERS
If a paper jam has occurred while the printer is in use. take the following action.
1) Turn the power OFF and open the label panel and roll cover.
2) Press down the head release plate and pull it out toward you.
Head Release Plate
3) Lift the thermal head and remove the jammed paper.
4) Be sure to clean the print head platen to remove glue from it if any. {Refer to Section 6)
5) After removing the jammed paper, install the head release plate in place.