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Before you call – Kenmore 790.7011 User Manual

Page 13

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Before You Call

Solutions to Common Problems

B efore yo u

call

fo r service,

review the following list. It may save you time & expense. The list includes common occurrences

{shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these
problems are provided with the problem listed:

Range

is

not level

- (1) Poor installation. Place oven rack in

center of oven. Place a level on the oven rack. Adjust leveling
legs at base of range until the oven rack is level. (2) Be sure
floor is level, strong & stable enough to adequately support
range. (3) If floor is sagging or sloping, contact a carpenter to
correct the situation. (4) Kitchen cabinet alignment may make
range appear not level. Be sure cabinets are square & have
sufficient room for range clearance.

Cannot move

appliance

easily. Appliance must

be accessible

for service

- (1) Cabinets not square or are built in too tightly.

Contact builder or installer to make appliance accessible. (2)
Carpet interferes with range. Provide sufficient space so range
can be lifted over carpet. (3) Gas line is hard-plumbed. Have a
flexible

C.S.A. International

approved metal appliance

connector installed.

Surface burners do not light

- (1) Surface control knob has not

been completely turned to LITE. Push In & turn the surface
control knob to LITE until burner ignites & then turn control knob
to desired flame size. (2) Burner ports are clogged. With the
burner OFF, use a small-gauge wire or needle to clean ports.
See

Cleaning the Contoured Well Areas, Burner Cap, Burner

Head

&

Burner Drip Pans

in the General Care & Cleaning

section for complete cleaning Instructions. (3) Range power
cord is disconnected from outlet (electric ignition models only).

Be sure cord is securely plugged into the outlet. (4) Electrical

power outage (electric ignition models only). Burners can be lit
manually. See

Setting Surface Controls.

Surface burnerflame burns halfway around

- (11 Burnerports are

clogged. With the burner off, clean ports by using a small-gauge
wire or needle. (2) Moisture is present after cleaning. Lightly fan the
flame and allow burner to operate until flame is full. Dry the burners
thoroughly following instructions in the

Cleaning the Contoured

Well Areas, Burner Cap, Burner Head

&

Burner Drip Pans

in the

General Care & Cleaning section.

Surface

burnerflame

is

orange - (1)

Dust particles in main line.

Allow the burner to operate a few minutes until flame turns blue.

(2) In coastal areas, a slightly orange flame is unavoidable due to
salt air.

Oven

does not

operate - (1) Be sure the oven controls are set

properly for the desired function. See Setting

Oven Controls

in

this Use & Care Manual or read the instructions

“Entire

appliance does not operate"

in this checklist. (2) Be sure gas

regulator valve is “ON”. See installation instructions.

Entire appliance does not operate

- (1) The time of day is not

set. The time of day

must

first be set in order to operate the

oven. See “To Set the Clock" in the

Setting Oven Controls

section.(2) Make sure cord/plug is plugged correctly into outlet.
(3) Service wiring is not complete. Contact your authorized
service agent. (4) Electrical power outage. Check house lights
to be sure. Call your local electric company for service. (5) Be
sure gas supply is turned ON.

Oven liahtdoes network fsome models)

- Replaceortighten bulb.

See

Changing Oven Light

section in this Use & Care Manual.

Oven smokes excessively

during broiling - (1) Controi(s) not

set properly. Follow Broil instructions under

Setting Oven

Controls.

(2) Oven door is open. Make sure oven door is

closed.

(3) Meat too close to the broil element. Reposition the

broil rack to provide proper clearance between the meat & the
element. Preheat the broil element for searing. (4) Meat not
properly prepared. Remove excess fat from meat. Cut fatty
edges to prevent curling, but do not cut into lean. (5) Insert on
broiler pan wrong side up & grease not draining. Always place
grid on the broiler pan with ribs up & slots down to allow
grease to drip into pan (some models). (6) Grease has built up
on oven surfaces or broiler pan & Insert (some models).
Regular cleaning is necessary when broiling frequently. Old
grease or food spatters cause excessive smoking.

Flames inside oven or smoking from oven vent

- Excessive

spillovers in oven. For example this will happen for pie
spillovers or large amounts of grease left on the oven bottom.
Wipe up excessive spillovers before starting oven. If flames or
excessive smoke are present see “Broiling” In the Setting

Oven Controls

section.

Oven control beeps & displays F1 or F3

- (Some models)

Electronic control has detected a fault condition. Press

STOP/

CLEAR

to clear the display & stop beeping. Reprogram oven. If

fault recurs, record fault number. Press

STOP/CLEAR

& cal!

1-

800-4-MY-HOME®

(See back cover).

Oven control beeps & displays F code error (for example
F11t

- (Some models) Electronic control has detected a fault

condition. Press

STOP/CLEAR

to clear the display & stop

beeping. Try the Bake or Broil function again. If the F code error
repeats, remove power suppy to appliance, wait 5 minutes and

then repower the appliance and set clock time of day. Try the

Bake or Broil function again. If the fault recurs, record fault
number, press

STOP/CLEAR

& contact an authorized service

agent.

Poor baking results

- (Some models) Many factors affect

baking results. Make sure the proper oven rack position is
used. Center food in the oven

&

space pans to allow air to

circulate. Allow the oven to preheat to the set temperature
before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time.

Poor baking results

- (Some models) Many factors affect

baking results. Make sure the proper oven rack position is
used. Center food in the oven & space pans to allow air to
circulate. Allow the oven to preheat to the set temperature
before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel the oven
is too hot or cool, see Adjusting

Your Oven Temperature

in

this Use & Care Guide.

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13

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